Practice Management

Protect Now to Prevent Expense Later

  |   Practice Management

What would you do if a fire, flood or computer virus destroyed all of the digital data in your hospital? According to Price Waterhouse Coopers, seven out of ten small businesses that experience a data loss go out of business within a year. The Disaster Preparedness Council reports 20 per cent of the companies they surveyed suffered $50,000 to $5 million dollars in downtime losses following a complete wipe out of digital files. Nancy Dewitz, Veterinary & Marketing Technology Consultant with...

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Practice Owners – Please take brief survey about veterinary team attraction and retention

  |   Continuing Education, Practice Management

At our upcoming WSVMA VetMed Matters Conference “Corporatization, Unions and Your Veterinary Team” on February 25, 2018, we’ll explore why it’s difficult to attract and keep technical staff, how corporate medicine may or may not affect entry and retention of the veterinary team, and what it means for the profession to unionize. In an effort to inform the discussion, we would like to get some information from practice owners/managers about challenges you face in attracting and retaining technical staff. Included in...

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‘Tis the season to forward book ALL of your patients’ appointments!

  |   Practice Management

Happy holidays! We have a gift for you that will make your holiday season a whole lot merrier by making your appointment book a whole lot fuller! Last January, a collaborative program was introduced between Partners for Healthy Pets (PHP) and Veterinary Medical Association Executives (VMAE) to implement the concept of forward booking in all veterinary practices in the U.S. and Canada. 48 veterinary medical associations, including the WSVMA, officially pledged to promote the Ready. Set. Go! Forward Booking Campaign. We believed...

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Setting your (medical) records straight

  |   Practice Management

If you have been practicing in Washington for several years, it is a good bet you have not reviewed the Practice Act since your initial licensing. It is important to remember, however, that the rules do periodically change. You should include a review of the Practice Act in your continuing education plans every few years to avoid inadvertent violations. Since the “Act” is not a thrilling read, I thought I would try to provide a more palatable review of the...

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Pre-booking appointments makes positive impact on Spokane veterinary practice

  |   Practice Management

In May 2016 Dr. Greg Benoit and the staff of Southcare Animal Hospital in Spokane began an experiment to test the impact of booking their patients’ next check-up before they leave the practice. Benoit was eager to improve the number of patients that receive regular annual exams and on-time vaccinations. The Southcare team responded with questions about how the program would work. What’s the responsibility of each team member? How will we ensure success? Will the clients actually show up? Initially,...

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Forward Booking Annual/Semi-Annual Checkups is a Best Practice for Your Practice

  |   Practice Management

Forward Booking is scheduling ALL patients’ next appointments before they leave your practice, regardless of the reason for their current visit. Many veterinary practices do a great job of this when it comes to medical rechecks. However, the veterinary profession falls short when it comes to forward booking preventive healthcare checkups. According to the 2014 Veterinary Hospital Managers Association Insiders’ Insights Report and the 2013 American Animal Hospital Association State of the Industry Report, less than 3% of practices “always”...

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What Can We Learn From Millennial Staff Members?

  |   Practice Management

The characteristics of each generation are a result of their upbringing and environment. Some have experienced wars, been parented by a single mother working two jobs, subjected to a parent losing a job due to an economic crisis, etc. All of these experiences shape an individual and can become a consistent group of characteristics for a generation. While no one wants to be painted with a broad brush, it is true that different periods in time give rise to people...

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Time to De-stress

  |   Practice Management

Between upset clients, distressed patients and hectic lives, it’s common for staff to be stressed.  The key is to help the team find balance so that they are not at a constant risk of being burnt out.  Identifying who is stressed and then identifying the stressors in the clinic are essential to managing stress within the team. Consider the following signs as possible indicators of a stressed out team or staff member: Have they started or increased drinking or smoking and...

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Growing Leaders in Your Practice

  |   Practice Management

While facilitating a leadership workshop, I asked “Who are the leaders in your practice?.” This question stimulated some robust discussion. While some groups discussed the positions in their organizational leadership chart, one thoughtful response was “Everyone is a leader in my practice”. I asked this practice manager to describe to the group what leadership looked like in her hospital. She explained that every employee was invested in the success of the practice. Rather than defined leaders, the management team in...

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Preventive Healthcare Certificate Program: The Swiss Army Knife of Preventive Healthcare

  |   Practice Management

Do you have an associate veterinarian who is a recent graduate? Did you hire a new team member? Does your staff need a refresher course in the importance (and necessity) of preventive healthcare to your practice and patients? If you answered “yes” to any of the above questions, then we encourage you to check out the Partners for Healthy Pets Preventive Healthcare Certificate Program. It is a free, ten-module certificate program designed for healthcare team members, veterinarians and veterinary students. The...

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