Continuing Education

May 5 CE event will help you improve your customer service

  |   Continuing Education

Attention practice owners and staff! Back by popular demand, on Saturday, May 5, 2018, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one-day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they...

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Here’s what we learned – WSVMA event dives into the state of the industry and team attrition

  |   Continuing Education

On February 25, concerned WSVMA members attended a day of lectures and exercises on the state of labor in today’s veterinary practice. Experts were brought in to speak on issues such as staff retention, training, the impact of corporate ownership, labor laws and the possibility of labor unions. First to speak was Rebecca Rose, CVT, certified veterinary technician, practice manager, and founder of CATALYST Veterinary Practice Consultants. Ms. Rose has authored many books on practice management and lectures annually on veterinary...

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Register today for WSVMA’s JumpStart Bootcamp and improve your client service

  |   Continuing Education

Attention practice owners and staff! Back by popular demand, on Saturday, May 05, 2018, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one-day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they...

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Practice Owners – Please take brief survey about veterinary team attraction and retention

  |   Continuing Education, Practice Management

At our upcoming WSVMA VetMed Matters Conference “Corporatization, Unions and Your Veterinary Team” on February 25, 2018, we’ll explore why it’s difficult to attract and keep technical staff, how corporate medicine may or may not affect entry and retention of the veterinary team, and what it means for the profession to unionize. In an effort to inform the discussion, we would like to get some information from practice owners/managers about challenges you face in attracting and retaining technical staff. Included in...

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WSVMA VetMed Matters Conference to examine corporatization, unions and your veterinary team

  |   Continuing Education

There’s a convergence of 21st century conditions that are challenging the old ways of veterinary practice. Veterinarians rely on support staff to enhance and improve the quality and delivery of veterinary medicine, but it’s increasingly difficult to attract and retain them. And now, corporate medicine is quickly changing the practice landscape and there are rumors afoot about unionizing. What’s a veterinary practice to do? The WSVMA VetMed Matters Conference will take place on February 25, 2018 at the Marriott Courtyard in...

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Pacific Northwest Veterinary Conference & Trade Show – Registration now open!

  |   Continuing Education, WSVMA News

Online registration is open for this year’s Pacific NW Conference taking place September 29 – October 1, 2017 in Tacoma. Register today to learn from stellar scientific speakers, business experts and special guests that will be presenting a variety of cutting edge topics. In addition to a full program of scientific small animal, large animal and equine tracks, sessions will be offered on a variety of topics including the truth about service animals, the technician shortage, and drug policies in a...

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World-renown equine behaviorist to speak at Pacific Northwest Veterinary Conference

  |   Continuing Education

The WSVMA is pleased to announce Gemma Pearson, BVMS, CERT AVP, MScR will speak on Friday and Saturday, September 29 and 30, on equine behavior at the upcoming Pacific Northwest Veterinary Conference in Tacoma. A graduate of University of Glasgow, Dr. Pearson is the Senior Training Scholar in Equine Practice and runs the Equine Behavior Service at The Royal (Dick) School of Veterinary Studies, Edinburgh. She has over 15 years of experience in working with equine behavior cases. Dr. Pearson’s presentations...

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Pacific Northwest Veterinary Conference & Trade Show – Registration now open!

  |   Continuing Education, WSVMA News

Online registration is open for this year’s Pacific NW Conference taking place September 29 – October 1, 2017 in Tacoma. Register today to learn from stellar scientific speakers, business experts and special guests that will be presenting a variety of cutting edge topics. Veterinary technicians will also hold their Annual Conference concurrently. In addition to a full program of scientific small animal, large animal and equine tracks, sessions will be offered on a variety of topics including the truth about service...

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WSVMA’s JumpStart Bootcamp CE approved for CVPM credit – Don’t miss out!

  |   Continuing Education, Practice Management

Attention practice owners and staff! On Saturday, May 20, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they care about Successfully...

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Register today for WSVMA’s JumpStart Bootcamp and improve your client service

  |   Continuing Education, Uncategorized

Attention practice owners and staff! On Saturday, May 20, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they care about Successfully...

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