Tuesday, December 7 from 12-1pm
Communicating the Cost of Care With Your Client
by Wendy Hauser, DVM
Veterinary teams’ abilities to help pets stay healthy depend on their skills in effectively partnering with clients. During this webinar, we will examine how veterinary teams can understand and use the techniques discussed to help recognize and manage client financial expectations. This discussion will include how clients want to receive this information and barriers to our delivery of cost conversations with clients.
- Participants will learn the basic skills to help them communicate more effectively with clients about the cost of veterinary care.
- Attendees will learn why it is important to talk about the cost of pet health care, including what clients want to know.
- Learn what barriers prevent veterinary teams from talking about the cost of care with clients.
- Methods to communicate effectively with clients about cost solutions, including pet health insurance, will be discussed.
Wendy Hauser, DVM is the founder of Peak Veterinary Consulting and has practiced for 30+ years as an associate, practice owner and relief veterinarian. She is highly engaged in AAHA leadership having served as a member of the Board of Directors, as the Board Vice-President and currently serves as the AAHA Delegate to the AVMA House of Delegates. Dr. Hauser, passionate about education and innovation, is a regular presenter at veterinary conferences, facilitating workshops on hospital culture, associate development, leadership, client relations and operations. Frequently published, she is the co-author of “The Veterinarian’s Guide to Healthy Pet Plans”.