Ready Vet Go! Podcast

Living Your Best Veterinary Life

Ready Vet Go! is a wellness podcast produced by the Washington State Power of Ten 2018-2019 class. This podcast series covers important aspects of wellbeing to better educate and empower all veterinarians.

Client Education

S1E1

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Richard M. DeBowes, DVM, MS, DACVS, is a Professor of Surgery and the Director of the Professional Life Skills program at the Washington State University College of Veterinary Medicine. Working with Dr. Kathleen Ruby and others, Rick helped fund, develop, promote and host the Cougar Orientation and Leadership Experience at WSU and the AVMA Veterinary Leadership Experience (VLE) program for the global veterinary profession. Based on his experiences in veterinary practice and his awareness of the “people skills” needed to be a great health care team member, Rick currently oversees the practice management curriculum and continues to teach in the leadership and the clinical communication courses for which he was the founding co-director.

Resources:

  1. Selecting a pet and pertinent information for after they come home.
    1. AVMA – Pet Care
      1. This website provides loads of valuable information for a pet owner from selecting a pet and responsible pet ownership to keeping pets healthy, safe, and how to say goodbye. Plus, more! Includes resources for exotic, large, and small animal species.
        https://www.avma.org/public/petcare/pages/default.aspx
    2. Before You Get A Pet –
      1. Primarily about how to select a pet dog or cat. Also contains an in-depth and useful breakdown on budgeting for the first year of having a dog or cat and annual expenses thereafter. 
        http://beforeyougetapet.com/
    3. Merck Veterinary Manual – Understanding Your Pet Health
      1. Information for owners on multiple species regarding selecting a pet, care, and other species specific, animal health related topics.
        https://www.merckvetmanual.com/resourcespages/pet-health-overview
  2. First Aid
    1. AVMA – Emergency Care
      1. Both links contains an overview of basic pet first aid and first aid tips geared towards pet owners.
        https://www.avma.org/public/EmergencyCare/Pages/Basic-Pet-First-Aid-Procedures.aspx
        https://www.avma.org/public/EmergencyCare/Pages/First-Aid-Tips-for-Pet-Owners.aspx
    2. Red Cross –
      1. The Red Cross is offering a first aid online course and has an easy to use phone app. Providing owners with basic first aid education at their fingertips.
        https://www.redcross.org/take-a-class/first-aid/cat-dog-first-aid
    3. ASPCA – APCC
      1. The ASPCA’s Animal Poison Control Center created a mobile app to help pet owners identify potential toxins and advise on how critical an exposure may be to their animal. Currently available for dogs, cats, birds, and horses.
        https://www.aspca.org/pet-care/animal-poison-control/apcc-mobile-app
  3. Preparing a pet for emergencies (natural disasters).
    1. AVMA – Disaster Resources
      1. The following links are to help owners of pets and livestock to adequately prepare for and respond to natural disasters. Complete with how to identify risk depending on location, planning, creating an evacuation kit, and what to do after a disaster with additional links.
        1. Pets – with some information for horse owners
          https://www.avma.org/public/EmergencyCare/Pages/Pets-and-Disasters.aspx
        2. Livestock – including equine resources
          https://www.avma.org/public/EmergencyCare/Pages/Large-Animals-and-Livestock-in-Disasters.aspx
        3. Wildfires – pets and livestock
          https://www.avma.org/public/EmergencyCare/Pages/Wildfire-Smoke-and-Animals.aspx
        4. Emergency flyers and cards – pets and livestock
          https://www.avma.org/KB/Resources/Reference/disaster/Pages/Emergency-contact-cards.aspx
    2. CDC article – Filled with valuable, easy-to-follow information on how to prepare for a disaster for the pet owner. Includes links to additional resources such as putting together a pet’s emergency kit. 
      https://blogs.cdc.gov/publichealthmatters/2019/06/pet-prep/
  4. Communication
    1. Calgary-Cambridge – Framework
      1. Guides to improve communication skills for those working in medical professions.
        http://www.gp-training.net/training/communication_skills/calgary/
    2. Dalhousie University – Communication Skills Program
      1. Communication skills pocket cards – Useful resources for veterinarians and staff. Communication workshops also offered.
        https://medicine.dal.ca/departments/core-units/DME/communication-skills/program/communication-skills-workshops.html
  5. Client education
    1. The following links are from a variety of resources to help provide information clients including easy to read client handouts.
      1. Veterinary schools often have useful, up-to-date information with some handouts available. The following is one example from Michigan State University College of Veterinary Medicine.
        https://cvm.msu.edu/vdl/client-education/guides-for-pet-owners
      2. AVMA – Client Materials 
        https://www.avma.org/PracticeManagement/ClientMaterials/Pages/default.aspx
    2. Veterinary Support Personnel Network (VSPN) – Client Education
      1. A variety of links to veterinary, human and other general sites to help find information for owners on various topics for many species.
        http://www.vspn.org/LIBRARY/WWWDirectory/ClientEducation.htm
    3. Veterinary Partner by Veterinary Information Network (VIN) –
      1. Many articles listed by species. Handouts can be translated into other languages using Google Translate. Does not always translate everything exactly but has been helpful when no other resources in the other language can be found.
        https://veterinarypartner.vin.com/default.aspx?pid=19239
Feedback Fortitude

S1E2

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio: 

Dr. Abby Whiting is a 2011 graduate of the University of Missouri College of Veterinary Medicine, and an Epsilon class graduate of the Veterinary Leadership Experience. She spent seven years in small animal private practice, and two years ago started working as an emergency veterinarian at a busy full-service referral center. She is a board member for the nonprofit, Not One More Vet; and chairperson of the MVMA’s well-being task force and the MVMA’s Power of Ten program. She is the previous recipient of the Gentle Doctor Award and the MVMA’s 2019 President’s Award. working with many other key contributors to develop a cyberbullying toolkit for veterinarians.

Resources:

Feedback Fortitude

S1E3

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of both the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and has a successful online training course for veterinarians and veterinary teams. His popular Facebook page, website, and YouTube show reach millions of people every month. Dr. Roark received the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and was voted the Practice Management Speaker of the Year at NAVC, one of the world’s largest veterinary conferences, two out of the last three years. Practices where Dr. Roark works were named as finalists in the American Animal Hospital Association’s Practice of the Year Contest in 2013 and 2015.

Financial Health

S1E4

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Tony Bartels, DVM, MBA, graduated in 2012 from the Colorado State University combined MBA/DVM program and is an employee of the Veterinary Information Network (VIN) and a VIN Foundation Board member. He and his wife have more than $400,000 in veterinary-school debt that they manage using federal income-driven repayment plans. By necessity (and now obsession), his professional activities include researching and speaking on veterinary-student debt, providing guidance to colleagues on loan-repayment strategies and contributing to VIN Foundation initiatives.

Resources:

Financial Health

S1E5

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Darby Affeldt, DVM, RICP is a Financial Advisor for clients in multiple states. Darby works with veterinarians in all career stages, with small to mid-sized practice/business owners, and with individuals seeking retirement and estate planning guidance. As a Doctor of Veterinary Medicine herself—as well as being married to another DVM whom owns a large mixed animal practice —Darby understands the industry, its’ complexities and the needs of her clients. As a lifelong entrepreneur, Darby is deeply passionate about helping others to succeed and draws upon her personal experiences and training to support clients to efficiently pursue their financial goals. Her practice focuses on collaborating with her clients to comprehensively integrate debt management, saving, investing, college funding, and insurances to build wealth and design long-term retirement and legacy strategies. Darby is Securities registered—Series 7, holds a State Law Securities registration—Series 63, she is an Investment Advisor Representative—Series 65, and holds Life/Health/Disability Insurance licenses, each in multiple states.

Darby is originally from Colorado and received both her Bachelor’s and Doctorate degrees from Colorado State University. Darby’s articles are regularly featured in Veterinarian’s Money Digest, Veterinary Team Brief, Pulse and the WSVMA, and she has co-authored Real Life Financial Planning for Veterinarians.

Leadership

S1E6

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Marguerite Pappaioanou, DVM, MPVM, PhD, has held a wide variety of leadership roles throughout her veterinary career and is an Affiliate Professor in the Department of Environmental and Occupational Health Sciences, School of Public Health at the University of Washington in Seattle. There she contributes to the research, teaching, and outreach programs of the Center for One Health Research. She is an epidemiologist and veterinarian with over 30 years’ experience working toward improving global and U.S. public health. Before coming to Seattle, she served most recently as CDC’s Liaison to FDA for Food Safety. Over her career she has served 24 years at CDC as an epidemiologist working on global emerging infectious and zoonotic disease surveillance, prevention and control programs. From 2005-2007, at the University of Minnesota, School of Public Health, she served as Professor of Infectious Disease Epidemiology, and from 2007-2011, she served as Executive Director of the Association of American Veterinary Medical Colleges. Dr. Pappaioanou has championed and employed a one health approach to her research and improving public health practice. She is sought out as a subject matter expert on implementing One Health to improve human, animal, and ecosystem health.

Resources:

Websites:

Podcasts:

Books:

  • “The One Minute Manager” by Kenneth Blanchard
  • “Good to Great” by Jim Collins
  • “Leadership and Self-Deception” by The Arbinger Institute
  • “The 21 Irrefutable Lows of Leadership Workbook” by John C. Maxwell
  • “The Checklist Manifesto: How to get things right” by Atul Gawande
  • “The Tipping Point, How little things can make a big difference” by Malcolm Gladwell
Wellbeing

S1E7

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Dr. Laura Baltodano, DVM is the proud mother of four beautiful children; they are her shining lights. She is part of the 1 Life Connected movement and founder of Andrew’s Anthem, a 501(c)3 nonprofit suicide prevention initiative focusing on the art of fully living through promotion of wellbeing. She is a veterinarian and owns and manages her single doctor veterinary practice. Laura is also a certified health and wellness coach, certified Awakening Joy teacher and mindfulness teacher. Her passion is helping others cultivate coping skills and resilience so they can live fulfilling lives. She lives in Fort Myers, FL with her husband of 22 years, 3 surviving children and a plethora of pets. Her website is can be found at thewellnessdoctor.com

Work-Life Balance

S1E8

Dr. Richard DeBowes Client Education and Communication

Interview conducted by: Dr. Raina Penn with assistance from Dr. Blair de Vries

Communicating with and educating clients can be one of the most rewarding, challenging, and frustrating daily tasks. However, when used correctly and routinely, these efforts are sure to pay off. Tune in to the interview with Dr. Richard DeBowes as he and Dr. Raina Penn discuss the value of client education and communication within the profession.

Bio:

Dr. Marshall is a 1989 graduate of the Washington State University College of Veterinary Medicine. He has been working in the field of companion animal health since 1979. Dr. Marshall serves as Vice President of the Washington State Veterinary Medical Association locally and is Vice-Chairman of the American Veterinary Medical Foundation at the national level. He also is Adjunct Faculty for Washington State University’s College of Veterinary Medicine where he mentors students and also helps train those interested in feline practice as part of their senior year rotations. Outside of this profession, Dr. Marshall enjoys getting to all the corners of the Pacific Northwest to work on honing his landscape photography skills, and during the winter he participates in a local curling league. Dr. Marshall is married and has two grown children. He and his wife share their home with their senior cat named Millicent Cloudberry (Millie) and Bassett-Retriever cross named Fred.