In this session, we will review data from more than 8,000 veterinary practices in the US to provide insights into performance trends and how the current economy is impacting revenue, visits, and pet owner behaviors. We will dig into the various types of patient visits, price increases, professional services, and pharmacy trends. This presentation aims to provide a comprehensive understanding of the current state of the average veterinary practice to help those in the industry hone in on areas of opportunity and plan a course of action.
Participants will emerge from this session with an understanding of areas of concern and opportunities so they can more effectively build strategic plans of action to improve business outcomes.
Sheri Gilmartin, CVT. VP Sales, Enterprise Solutions, Vetsource
Sheri is a Credentialed Veterinary Technician and has been working in the industry for more than 30 years. She started her career in a small animal hospital outside of Boston MA where she worked as a technician for 7 years. In 2000, she made the move to Industry and joined Hill’s Pet Nutrition where she spent the next 11 years as a sales rep calling on practices in the Boston area.
Since then, Sheri has held various positions in sales and marketing at Vetsource, Patterson Veterinary, and Aratana. In 2017, she joined VetSuccess, a data and analytics company, as the VP of Sales and Marketing. In 2018, VetSuccess was acquired by Vetsource, where Sheri now leads all sales, including Data Services.
VetSource Data Services is an ally to veterinary practices, automating practice reporting and bringing actionable insights to help practices be more efficient. An indispensable partner to corporate groups, providing enterprise data management and acting as their outsourced business intelligence team. And a trusted advisor to the industry providing keen insights into practice trends, treatment protocols, and pet owner behaviors.
Veterinary professionals often work in high-stress, trauma-exposed environments, making it essential to cultivate a healthy workplace culture to ensure their mental and emotional well-being, enhance job satisfaction, and improve overall team performance.
We will delve into the unique challenges faced by veterinary professionals and present a ‘trifocal framework’ to navigate and thrive in high-stress, trauma-exposed environments to improve professional wellbeing which includes:
This webinar will provide an overview of these three key areas, focusing on presenting a practical framework. Participants will receive resources to explore aspects of the framework in greater depth. Join us to gain valuable insights and practical resources that will empower you and your veterinary team to foster hope and thrive even in the most challenging work environments.
Angie Arora, MSW, RSW / Veterinary Social Worker, Arora Wellness
Angie Arora, founder of Arora Wellness, specializes in supporting high stress and high trauma exposed animal care organizations to improve professional quality of life. As a Veterinary Social Worker and Certified Compassion Fatigue Specialist, Angie provides trauma-informed therapeutic coaching, training and courses to help veterinary hospitals, animal shelters, and wildlife and conservation organizations mitigate the impacts of high-stress, high-trauma exposed work. She completed her Bachelor of Social Work with the Toronto Metropolitan University, Master of Social Work with York University, Emotional CPR certification with the National Empowerment Centre, Compassion Fatigue Specialist certification with the Traumatology Institute and International Coaching Federation training with the Mind Rebel Academy.
Washington State
Veterinary Medical Association
23515 NE Novelty Hill Rd.
STE B221-337
Redmond, WA 98053
Toll Free: (800) 399-7862
Phone: (425) 396-3191
Fax: (425) 396-3192
Ⓒ 2025 Washington State Veterinary Medical Association
