by: Terra Shastri
FEBRUARY 7, 2024
5.5 CE Credits
February 7, 2024
Only 30 Spots Available
5.5 CE Credits
This full day workshop (5.5 CE) equips teams with the skills and tools they need to keep clients happy and committed to their pet’s health. The goal is to help staff be more confident and comfortable communicating with clients with the client and patient need’s in mind while providing the ultimate client experience!
Gaining Commitment from Clients and Articulating Value:
Filling the Appointment Book:
Client Service Communication:
Managing the Client Experience:
Creating the Ultimate Client Experience:
Terra Shastri Teaching and building a client-centric culture is Terra’s passion. With over 25 years experience inspiring multi- disciplinary teams to deliver an amazing client experience, Terra knows how to energize staff and get them motivated to provide “WOW” experiences. Knowing that every detail speaks to a client, she encourages people to look at everything through the lens of the client and provides team members with effective communication tools that improve client commitment and overall satisfaction ensuring client retention.
Terra is the Director of Business Development & Strategic Initiatives at the Ontario Veterinary Medical Association. She is responsible for assisting with the economic research conducted with veterinary hospitals across Canada and the U.S. in addition to providing consultation services to hundreds of clinics, while also conducting career coaching sessions with veterinarians. Terra is the regular contributor to several veterinary publications across North America with her WOW Factor and practice management articles – focusing on the client experience, communication, marketing, management and compliance.
* All attendees are asked to sign into the webinar on their own computer, in a quite space by yourself. You will receive the most from this webinar if you are participating on your own.
5.5 hours available. The WSVMA is an approved source of Continuing Education in the State of Washington.
Scientific proceedings prepared by the speaker and will emailed the day prior to the webinar.
Cancellations received by January 31, 2024 will have $10 deducted for processing fees. There will be no refunds for no-shows who have not notified the WSVMA by February 3, 2024.