How do veterinary practices invite feedback from clients? Survey says….

  |   Practice Management, Uncategorized

Client satisfaction matters…it matters to clients, it matters to the veterinary practice. When clients are dissatisfied, they register their complaints with their wallets, which can have a devastating effect on a practice’s bottom line. The Veterinary Hospital Managers Association (VHMA) recently surveyed members to determine whether client surveys are employed by veterinary practices and hospitals to evaluate and improve services. The results reveal that the majority (72%) of respondents do rely on surveys for client feedback. However, the frequency, purpose...

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Minimum wage increased to $9.47 as of January 1, 2015

  |   State Regulatory, Uncategorized

Washington's minimum wage increased 15-cents from $9.32 to $9.47, effective January 1. The increase reflects a 1.59 percent increase in the Consumer Price Index, which reflects the cost of goods and services. The state’s minimum wage is calculated each year as required by Initiative 688, which as approved by voters in 1998. For more information, visit the Dept. of L&I website or call (866) 219-7321 or (360) 5316....

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Happy Holidays from the WSVMA Executive Board and Staff!

  |   Uncategorized, WSVMA News

Whether you celebrate Christmas, Hanukkah or simply the beautiful winter season, the WSVMA wishes you and your loved ones wonderful, joyous holidays. WSVMA Holiday hours: Please note that the WSVMA office will be closed the week between Christmas and New Year’s, Tuesday, December 24 through Wednesday, January 1, 2013. The WSVMA will re-open on January 2....

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New client education program for veterinary practices

  |   Professional News, Uncategorized

A new client-education and safety program has been developed by Oregon veterinarian Dr. Jason Nicholas. The Start Off On The Right Paw program was designed to help veterinary teams provide education and value to, and create bonds with, their new pet owning clients. Centered on their 101 Essential Tips book series, the program will be free to veterinary hospitals and aims to help veterinary teams raise the base-level of awareness and education among pet owners on a wide range of...

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Renew your membership and help us benefit the veterinary profession

  |   Uncategorized, WSVMA News

As the end of 2014 approaches and you’re busy holiday shopping and celebrating, don’t forget to renew your membership with the WSVMA. It’s your chance to not only receive benefits, but to give back by supporting the Washington veterinary profession. The WSVMA, which is made up of you and your colleagues, works each and every day to protect your practice and advance veterinary medicine and animal and human health. Active membership is as little as $26 per month, or $13 per...

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