Filling the Appointment Book : Managing Logistics & Creating Flow

  |   Practice Management

Past WA Veterinarian articles have addressed various ways to fill the appointment book, including pre-booking the client’s next appointment, making booking calls and following up with clients regarding recommendations made when they were in last with their pet.   Many clinics have had great success in adopting these new strategies using the following methods: 1.        Start pre-booking now.  The sooner your team starts to pre-book clients for their next appointment, the sooner your clinic will start to see how easy it is...

Read More

This Week’s Helpful Links

  |   Uncategorized

Veterinary profession mulls implementing USP 800 – VIN News Study: What you say and what the client hears aren’t necessarily the same  AAHA Pot for pets? Veterinarians want freedom to recommend like medical doctors – Sacramento Bee How to handle sexual harassment at your practice (video) – VHMA Farmers are putting coats on calves to cut down on antibiotic use, vet reveals – The Telegraph Three more dog foods, treats recalled over possible contamination – Seattle Times   Posted March 2, 2018...

Read More

What can we learn from millennial staff members?

  |   Practice Management

The characteristics of each generation are a result of their upbringing and environment. Some have experienced wars, been parented by a single mother working two jobs, subjected to a parent losing a job due to an economic crisis, etc. All of these experiences shape an individual and can become a consistent group of characteristics for a generation. While no one wants to be painted with a broad brush, it is true that different periods in time give rise to people...

Read More

Register today for WSVMA’s JumpStart Bootcamp and improve your client service

  |   Continuing Education

Attention practice owners and staff! Back by popular demand, on Saturday, May 05, 2018, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one-day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they...

Read More

Take survey on veterinary care for the underserved

  |   Animal Health

The Access to Veterinary Care Coalition (AVCC) and the University of Tennessee Center for Applied Research and Evaluation, request that you participate in a national study about access to veterinary care affecting more than 25 million pets. Your participation in this survey will provide a veterinarian’s perspective and help with understanding how to best address this crisis. The AVCC is a diverse group, including: veterinarians, animal welfare and social services professionals, and educators, working to improve access to veterinary care for...

Read More