This Week’s Helpful Links

  |   Uncategorized

FDA issues another warning about Tukwila-based Darwin's raw pet food – Seattle Times FDA Alerts Pet Owners about the Presence of Thyroid Hormones in Certain Milo’s Kitchen Pet Treats – FDA Darwin’s pet food owner knew of pathogens in production plant - Food Safety News Equine Influenza: Protect Your Horse – TheHorse.com Spokane veterinarian takes clinic on the road - Spokesman-Review American Dental Association Announces New Policy to Combat Opioid Epidemic – American Dental Association   Posted March 30, 2018...

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Gender pay equity, sexual harassment, and criminal history disclosure laws adopted by Washington Legislature

  |   Legislative

Washington legislation that allows co-workers to freely discuss how much money they’re paid has been signed into law and will become effective mid-June. The new law is aimed at supporting gender pay equity by giving female employees the opportunity to find out whether they’re being undercompensated without fear of retaliation. Amendments made to the existing law apply to employers regardless of the number of employees and prohibit Washington employers from discriminating among employees with similar jobs by providing less wages and...

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Rabbit Hemorrhagic Disease Reported in British Columbia, Canada

  |   Animal Health

Rabbit hemorrhagic disease, or RHD, is serious disease of rabbits that is easily spread, causes a high rate of infection and death, and, as a calicivirus, is very stable in the environment. – and it’s been reported right across the border in British Columbia. On March 8, the Canadian Food Inspection Agency (CFIA) reported the detection of rabbit hemorrhagic disease virus serotype 2, or RHDV2. Rabbit deaths were on Vancouver Island on March 2. Canada is currently conducting tests to determine...

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This Week’s Helpful Links

  |   Uncategorized

Guinea pigs linked to multi-state salmonella outbreak – Q13 Fox Travel health certificates for small animals in flux – VIN Can The Pet Effect play a role in practice success? – Veterinary Practice News Study: Veterinarians' salaries aren't driving up care costs – DVM360 Measuring Animal Intelligence - CBS How Customer Service Can Turn Angry Customers into Loyal Ones – Harvard Business Review   Posted March 23, 2018...

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Ending the visit on a high note

  |   Practice Management

Have you ever gone grocery shopping and paid the cashier, only to review the bill as soon as you were in your car because the total was so much higher than expected? In many instances, the same thing is happening to your clients after they visit your hospital.  After the receptionist announces the total, the client pays the bill and quickly leaves while trying to hide their shock – then reviews the invoice once in their car. In addition to checking...

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