The client service mindset

  |   Practice Management

Parasite season is a busy time for most veterinary hospitals. It’s the time of year when the client experience is most likely to suffer due to competing demands on staff time.  But it’s also a great opportunity to impress a large number of clients with amazing service. There are seven traits that great client service providers need to have to deliver a superior client experience: Empathy – Empathy is the capacity to understand, be aware of and sensitive to the feelings,...

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In memoriam

  |   WSVMA News

Dr. William Burlingame (OSU, ’77) died March 22 after a difficult fight with cancer. He was 67. Following graduation from the Ohio State University College of Veterinary Medicine, Dr. Burlingame moved to Washington. In 1980, he opened Quil Ceda Veterinary Hospital in Marysville where he practiced until just last year. A longtime WSVMA member, Dr. Burlingame spent his free time fishing and kayaking at his cabin in Haines, AK. Memorials can be made to Providence Hospice and Home Care of...

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WSVMA DVM: Masterclass Webinar – My cat brought a bat into our home, NOW what do I do?

  |   Continuing Education

Join us Tuesday, April 16 at 12pm for our webinar on rabies and public health. Dr. Ron Wohrle, Washington State Public Health Veterinarian, will be our guest speaker. Dr. Wohrle’s presentation will focus on rabies overview, rabies in WA, review of triaging pet potential rabies exposures, humane euthanasia of bats, importance of rabies vaccinations (review of WAC 197) and introducing an Algorithm for Veterinary Hospitals to handle calls from their clients and other callers regarding the proverbial…..”my cat just brought...

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This Week’s Helpful Links

  |   Uncategorized

What employers should know about amendments to the WA Paid Family and Medical Leave Act – Lane Powell From moms to medical doctors, burnout is everywhere these days – Washington Post Humane Society for Southwest Washington to launch $10 million campaign - The Columbian Spokanimal closed for quarantine following parvo outbreak -Spokesman-Review WSU looking into new cases of elk hoof disease – Washington Ag Network Should You Try CBD for Your Pet? – Consumer Reports   Posted April 12, 2019...

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WSVMA introduces new event aimed at practice managers

  |   Practice Management

The WSVMA is hosting what we hope will become a regular series of events for practice managers. The intent of WSVMA’s Practice Managers: Peer to Peer – A Collaborative Learning Experience is to have interactive discussions regarding common management issues. Managers will be able to present issues they are currently dealing with and provide feedback and advice in a safe and collaborative setting. We will also provide speakers on relevant practice management topics that promote discussion and interaction. The first event...

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