Practice Management

Culture: Every Practice Has One…But Is It the One You Want?

  |   Practice Management

The concept of actively crafting corporate culture has been the topic of many articles and seminars over the years.  In 2016, the American Animal Hospital Association (AAHA) commissioned a study1 performed by the Daniels College of Business at University of Denver to examine how organizational culture impacts veterinary hospitals. Key areas of focus included the different subcultures that exist in veterinary hospitals as well as evaluating how hospital metrics are impacted by culture.  The study evaluated eight areas of sub-culture,...

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Attracting New Clients

  |   Practice Management

If the number of new clients is low for a practice, management teams may be quick to jump to lack of marketing to blame when in fact, it may be due to marketing effectiveness and lack of staff training. Before investing marketing dollars into various outlets in an effort to attract new clients, consider the following: Client recommendations. According to a 2017 survey distributed to over 10,000 pet owning Ontario households, 37 per cent of pet owners selected their current veterinarian...

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An Overview of Telemedicine

  |   Practice Management

Most of us, on at least a weekly basis, use telemedicine. We consult with a specialist on radiographs. We call the ASPCA on a poison case. We even receive text pictures from clients and give advice. All of this seems safe and reasonable. But what if one of your Washington clients told you that a veterinarian in Georgia did a video chat with them and then prescribed three medications which they started two days prior. Would this be reasonable? What if...

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How client divorce or separation can affect patient ownership and payments

  |   Practice Management

Pet Ownership vs Pet Owner Agents to direct veterinary care and bill paying Legal pet ownership, when related to pet parent’s divorce or separation, is a court decision and not one to be made by the veterinarian. Ownership of a pet associated with separated or divorced pet owners (pet parents) should only be determined by viewing a copy of the court order. If impossible to get, two alternatives would be: (1) to rely on a notarized general power of attorney from...

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Take survey to benefit rural veterinary practice

  |   Practice Management

Researchers and students are collaborating on a survey to gain insight into mixed animal, beef and dairy veterinary medicine practices. It is the intention of this program to identify key elements within this area of the industry and with these elements identified, develop much needed tools to help prepare, and encourage veterinarians in rural practice. As the debt incurred in becoming veterinarians continues to grow, it is increasingly important to find successful strategies to optimize rural veterinary medicine, to allow those entering...

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Take Control and Get Your Clients Back

  |   Practice Management

If client numbers are down and it feels like your practice is spiraling out of control - don’t panic!  Follow these three simple steps to help put you back in control and your clients back on track. Establish Goals: When client appointments are scarce, it’s time to set some goals to work towards.  Decide what the specific team goal will be in terms of filling up the schedule.  For example, set a goal of having each day’s schedule 70% booked...

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Three Reasons Why Pet Insurance Should Matter to You

  |   Practice Management

The topic of pet health insurance has been front and center in 2018, with no less than 17 articles printed in mainstream veterinary publications in addition to articles in the New York Times, Washington Post and US News, among others. Why has there been so much focus on pet health insurance? Pet health insurance is not a new offering, having been available worldwide since the early 1900’s. In 1982 Lassie, of TV fame, received the first US pet health insurance policy1. ...

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It’s not them, it’s you: Five signs that you’re the real problem at work

  |   Practice Management

When staff are under-performing, it’s easy to place the blame on them. But as a practice owner or manager, if you find the same problems coming up repeatedly, perhaps it’s time to face reality: you may be the problem. Here are signs that you might be the real reason employees are under-performing. Good employees are leaving One of the main reasons people leave a company is because of bad management. People want to contribute and grow while working for an organization that’s...

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Avoid these Medical Record Mistakes

  |   Practice Management

Illegible entries Inappropriate entries Failing to document recommendations and owner declinations No consent forms No documentation on boarded animals, especially medical boards (such as diabetics) Lack of records, incomplete information No anesthetic drugs, dosages, anesthetic monitoring entries Incomplete charting of physical examination No surgery report, no suture or sponge count information Tips provided by AVMA-PLIT   Posted January 4, 2019...

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Economic update: Good news on jobs & salaries

  |   Practice Management

The second-longest U.S. bull market since 1929 has brought more employment options for veterinarians and increased starting salaries for new graduates. That was some of the good news discussed during the AVMA Economic Summit, held at the end of October. The majority of economists predict the current bull market could last until early 2021, the AVMA’s chief economist told summit attendees. There’s no guarantee, though. “The economy is both an art and a science,” said AVMA Chief Economist Dr. Matt Salois. “Future...

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