Practice Management

04 March

Keeping Clients and Staff Happy During Busy Times

wsvma   |   Practice Management, Uncategorized

During hectic times in your practice, staff and clients can get stressed easily. Here are a few simple steps that you can follow to not only keep clients happy, but to keep your practice team functioning well during busy times: Deliver a great experience no matter what. Clients do not know that this your busiest time. Their expectations do not change just because your hospital is busy – they still expect to be warmly greeted and promptly served like they do...

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22 January

University Researcher Aims To Make Veterinary Clinics A Safer Place For Humans And Animals Alike

wsvma   |   Practice Management, Uncategorized

Occupational hazards in the clinical veterinary setting place veterinary personnel at risk for work-related injury and illness. Among these hazards, physical trauma including animal-related and needlestick injuries is by far the most common. Studies suggest that up to two-thirds of veterinary personnel have experienced at least one animal related injury (ARI) during their career while nearly 100% report at least one needlestick/sharps related injury (1, 2). Workers’ compensation data in this state identify animal-related injuries as the most common injury...

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04 December

Haven’t seen your clients lately?

wsvma   |   Practice Management, Uncategorized

According to a recent study of 5,000 U.S. companion animal veterinary practices, 53.4 percent of dogs and 58.6 percent of cats that have an established relationship with a veterinary practice have not seen their veterinarian for at least 18 months. How do you get them to come back to your practice? Partners for Healthy Pets has free online tools for AVMA and AAHA members that will help you reach out to your clients so they’ll come in to see you....

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15 May

How to attract job seekers to your practice

wsvma   |   Practice Management, Uncategorized

Are you trying to hire an associate and can’t find one? Have you posted your ad repeatedly without getting results? You’ve probably written several help wanted ads over the years and had fairly good response, but with veterinary unemployment reported to be approximately 3%[1], it’s a job seeker’s market. What can you do to attract qualified candidates to apply for your associate position? If you’re trying to hire, you’re no doubt looking for someone amazing who has the skills, ethics and...

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16 April

Partners for Healthy Pets introduces new Facebook page

wsvma   |   Practice Management, Uncategorized

Partners for Healthy Pets launched a new Facebook page this week. Partners for Healthy Pets' Pet Wellness Pulse Facebook page provides daily posts for your practice with a click of button. By liking Pet Wellness Pulse, you have direct access to ready-to-use posts, articles, pictures and more. You'll get great content that connects your practice to your clients. By liking Pet Wellness Pulse you will also have access to: Easy tips on how to maximize your practice's presence on Facebook Proven information...

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09 January

How do veterinary practices invite feedback from clients? Survey says….

wsvma   |   Practice Management, Uncategorized

Client satisfaction matters…it matters to clients, it matters to the veterinary practice. When clients are dissatisfied, they register their complaints with their wallets, which can have a devastating effect on a practice’s bottom line. The Veterinary Hospital Managers Association (VHMA) recently surveyed members to determine whether client surveys are employed by veterinary practices and hospitals to evaluate and improve services. The results reveal that the majority (72%) of respondents do rely on surveys for client feedback. However, the frequency, purpose...

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30 May

Proven benchmarking tools to help you improve your practice

wsvma   |   Practice Management, Uncategorized, WSVMA News

WSVMA has partnered with the Ontario Veterinary Medical Association (OVMA) to make available three outstanding performance resources for your practice. These patented programs were developed by the Ontario Veterinary Medical Association, which has, for more than 20 years, undertaken cutting edge management studies of veterinary practices in Canada. Their pioneering statistical work has been reflected in the veterinary practice benchmarking and pricing tool model they help develop for the National Commission of Veterinary Economic Issues here in the United States. The three proven...

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17 March

Enroll your practice in the Partners for Healthy Pets program

wsvma   |   Practice Management, Uncategorized

Partners for Healthy Pets has launched a highly motivational print, digital, and Public Service Announcement-driven campaign that will put the importance of preventive pet healthcare and regular veterinary visits on the national stage. Print ads are showing up in some of the nation’s most popular magazines – Real Simple, People, O the Oprah magazine, Prevention, Family Fun, and Every Day with Rachael Ray – and on websites such as CNN, PedMD, and SheKnows. In addition, 15- and 30-second television commercials are...

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