2nd day added for WSVMA’s Jump Start Boot Camp

  |   Practice Management

Due to the popularity of the program, we’ve added a second day on Sunday, May 21 for WSVMA’s JumpStart Bootcamp. On Sunday, May 21, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections create better pet health Gain clients for life by effectively handling client...

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Pre-book appointments: why not?

  |   Practice Management

When a client brings his/her pet in for an appointment, consider pre-booking the client’s next appointment (such as the next annual wellness exam) before the client leaves the practice. This is a great way to improve client compliance and fill up the appointment book with a minimal investment in staff time.  Dentist offices have been doing it for years and there is a reason – it works.  Practice owners who are already pre-booking clients’ annual appointments share they receive very...

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Judge in WSU court case advocates for emotional damages in wrongful death cases

  |   Professional News

Washington’s Division III Court of Appeals has ruled against a dog owner who brought a lawsuit against Washington State University and an attending veterinary intern over a difficult euthanasia. Robert Repin, who made the decision to have his Alaskan malamute euthanized after it was diagnosed with cancer, claims the procedure was performed incorrectly, causing his dog to suffer. Repin charged that the doctor never informed him of the potential complications or risks from the procedure. Repin, represented by attorney Adam Karp,...

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Four separate bills aim to help student loan borrowers

  |   Veterinary Medical Education

Four separate bills that address student loans are before the Washington State Legislature this session.  Second Substitute House Bill (2SHB) 1169 establishes a student debt hotline and website to receive assistance from debt counselors. It also repeals the provisions that allow an agency to suspend a professional license if a student defaults on their loans.  2SHB 1169 passed the House and is being heard in the Senate Committee for Higher Education this week. Senate Bill (SB) 5022 requires a postsecondary institution...

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New interstate travel requirements for Coggins test

  |   State Regulatory

In response to the increased number of Equine Infectious Anemia (EIA) cases, the state governments of Oregon and Idaho have eliminated the exemption of Coggins testing for horses for interstate travel.  While specified by some shows, sporting events or trail ride organizations, a negative Coggins blood test was not previously required by the two states. Through 2015 and into 2016, twelve EIA positive horses in Washington and three in Oregon were detected, prompting the state agencies to annul the waiver.   Washington...

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