Practice Management

WSVMA’s JumpStart Bootcamp CE approved for CVPM credit – Don’t miss out!

  |   Continuing Education, Practice Management

Attention practice owners and staff! On Saturday, May 20, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they care about Successfully...

Read More

The Key to Forward Booking Appointments

  |   Practice Management

It is an unfortunate reality that many clients don’t book an appointment until their pet is truly ill. In this day and age people are busy and they simply forget to schedule that annual exam or wellness visit. Sure, you may send a postcard every year, but who is to say those don’t end up with all the other junk mail…you know, in that drawer, pile, or dare I say trash (come on you know you do it too). Perhaps the...

Read More

What to look for in an ethical collection agency

  |   Practice Management, Uncategorized, WSVMA News

It goes without saying that a quick resolution to outstanding debts is a highly desired outcome for veterinary practices. It’s also in everyone’s best interest to ensure the debts are resolved in the right way. An ethical and customer-friendly approach can go a long way toward maintaining the customer relationship after the debt is collected. You can ensure this by being mindful of your collection partner’s approach. This can maintain relationships with your customers, protect you from legal issues, and...

Read More

Advancing patient care through team commitment to forward booking

  |   Practice Management, Uncategorized

The Roaring Fork Valley provides some of the best fly fishing in Colorado, and the town of Carbondale – with its 6,500 residents located in the mountains 170 miles west of Denver – lies at its center. Resting in the magnificent shadow of 12,953-foot Mt. Sopris, Carbondale offers plenty of activity and enjoyment for tourists and residents alike. Carbondale also provides the home to Alpine Animal Hospital, a thriving, AAHA-accredited mixed animal practice with five veterinarians and 12 staff members. Mary...

Read More

Forward Booking Coaching Sessions with the Expert, Dr. Karen Felsted!

  |   Practice Management, Uncategorized

Learn how to implement forward booking and chat with an expert about how to get traction in your practice!  Here’s your chance to interact with Dr. Felsted in a series of coaching sessions where you can ask the expert tips and techniques to help your team implement forward booking. Remember: Forward booking means healthier pets and healthier practices! Register for one or more coaching sessions that continue February 14, 21 and 28 at vmaexecs.org. Access to a pre-recorded webinar is...

Read More

King County offers discount medication program for humans and pets

  |   Practice Management, Uncategorized

King County residents and their pets are now eligible for a free discount pharmacy program. “Live Healthy” is a free prescription discount card through the National Association of Counties. King County residents can show the card at participating pharmacies to receive an average 24 percent discount off the retail price of prescription medicine when they either don’t have health insurance or insurance doesn’t cover the medication. The program also covers pet medications, but only ones that are specifically used to treat...

Read More

Forward Booking – An Alliance That Benefits You

  |   Practice Management, Uncategorized

As you know, the WSVMA is a proud Associate Member of Partners for Healthy Pets (PHP) and we are very pleased to announce a collaborative program between PHP, Veterinary Medical Association Executives (VMAE) and our association. We believe this initiative will have a significant impact on the health of your patients and your practice. This collaborative program focuses on the importance of forward booking, which simply means scheduling all patients’ next appointments before they leave your practice, regardless of the reason...

Read More

Forward Booking webinar trainings with Dr. Karen Felsted

  |   Practice Management, Uncategorized

Partners for Healthy Pets and Veterinary Medical Association Executives (VMAE) are partnering to bring veterinary practices live Forward Booking how-to coaching sessions with Karen Felsted, CPA, MS, DVM, CVPM, CVA on four different dates. These conference calls will be held on January 31, February 14, 21, or 28 at 1pm EST to answer questions about implementing forward booking in your practice. Choose a date below to register for one of the upcoming webinars: January 31st February 14th February 21st February...

Read More

WSVMA Forward Booking campaign – Helping you give more pets the care they deserve

  |   Practice Management, Uncategorized

Would you buy a lottery ticket if I could guarantee you would have the winning numbers, or would you think it was too good to be true?  What if I told you that by making a small change in your practice, you can improve client satisfaction and patient care? What if this same change will increase your revenue by at least 3%, resulting in an additional $40,000 annually for a typical practice? Fortunately, this is one scenario that is not...

Read More

A Disney Experience at your Hospital

  |   Practice Management, Uncategorized

Dennis Snow, a former Walt Disney and Disney Institute executive shares the importance of leading a culture of service excellence, whether you work at an amusement park or a veterinary clinic.    Walt Disney World is world-renowned for the exceptional service that they offer to their visitors. Disney recognized that they had competition from other amusement parks , so there would have to be something that would set their park apart from the rest – the overall visitor experience. Mr. Snow...

Read More