Practice Management

Electric heating pads for warming patients? Don’t make this mistake

  |   Practice Management

A local TV news station recently reported a story about a Seattle area dog that died from severe burns while the dog was under anesthesia for dental procedures. The heating device used to prevent hypothermia was an electric heating pad and the dog was reported to have suffered burns on 90% of her body. Perioperative Hypothermia is a real concern and steps should be taken to prevent even mild hypothermia. But what methods are considered the appropriate standard of care? Conventional wired...

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Why Implement Genetics Testing in Companion Animal Practice?

  |   Practice Management

As veterinarians and animal health care team members there are many factors that compete for our attention.  Balancing practice ownership and hospital operations, patient case management and client interactions is time consuming. As a result, most of our time is spent managing the present.  What trends and opportunities are you missing by not planning for the future? In 2005, researchers at Harvard and the Broad Institute of MIT released the genomic sequence of the dog.  Researchers based at the National Cancer...

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Forward booking testimonial contest – win big prizes!

  |   Practice Management

We're excited to announce the Forward Booking WORKS! Testimonial Contest! What is a testimonial contest you ask? To help publicize the benefits of forward booking we are asking members to send us testimonials regarding their experiences with forward booking. Through these testimonials we hope to spread the word to the veterinary profession about real-life experiences in which practices have benefited from implementing forward booking and encourage all veterinary practices to adopt forward booking as a best practice. To enter the...

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How to encourage the use of pet health insurance

  |   Practice Management

Recent research results from the North American Pet Health Insurance Association (NAPHIA) show that the majority of veterinarians they surveyed prefer their clients to be covered by pet health insurance. Having pet health coverage significantly improves patient care and practice revenue by increasing compliance and the purchases of veterinary medical services. NAPHIA also reports that in related research, over 50% more pet owners would purchase coverage if their veterinarian recommended it. Here are methods used by veterinary practices to encourage clients...

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2nd day added for WSVMA’s Jump Start Boot Camp

  |   Practice Management

Due to the popularity of the program, we’ve added a second day on Sunday, May 21 for WSVMA’s JumpStart Bootcamp. On Sunday, May 21, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections create better pet health Gain clients for life by effectively handling client...

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Pre-book appointments: why not?

  |   Practice Management

When a client brings his/her pet in for an appointment, consider pre-booking the client’s next appointment (such as the next annual wellness exam) before the client leaves the practice. This is a great way to improve client compliance and fill up the appointment book with a minimal investment in staff time.  Dentist offices have been doing it for years and there is a reason – it works.  Practice owners who are already pre-booking clients’ annual appointments share they receive very...

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WSVMA’s JumpStart Bootcamp CE approved for CVPM credit – Don’t miss out!

  |   Continuing Education, Practice Management

Attention practice owners and staff! On Saturday, May 20, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they care about Successfully...

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The Key to Forward Booking Appointments

  |   Practice Management

It is an unfortunate reality that many clients don’t book an appointment until their pet is truly ill. In this day and age people are busy and they simply forget to schedule that annual exam or wellness visit. Sure, you may send a postcard every year, but who is to say those don’t end up with all the other junk mail…you know, in that drawer, pile, or dare I say trash (come on you know you do it too). Perhaps the...

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What to look for in an ethical collection agency

  |   Practice Management, Uncategorized, WSVMA News

It goes without saying that a quick resolution to outstanding debts is a highly desired outcome for veterinary practices. It’s also in everyone’s best interest to ensure the debts are resolved in the right way. An ethical and customer-friendly approach can go a long way toward maintaining the customer relationship after the debt is collected. You can ensure this by being mindful of your collection partner’s approach. This can maintain relationships with your customers, protect you from legal issues, and...

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Advancing patient care through team commitment to forward booking

  |   Practice Management, Uncategorized

The Roaring Fork Valley provides some of the best fly fishing in Colorado, and the town of Carbondale – with its 6,500 residents located in the mountains 170 miles west of Denver – lies at its center. Resting in the magnificent shadow of 12,953-foot Mt. Sopris, Carbondale offers plenty of activity and enjoyment for tourists and residents alike. Carbondale also provides the home to Alpine Animal Hospital, a thriving, AAHA-accredited mixed animal practice with five veterinarians and 12 staff members. Mary...

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