Author: Cassie Isackson

How to encourage the use of pet health insurance

  |   Practice Management

Recent research results from the North American Pet Health Insurance Association (NAPHIA) show that the majority of veterinarians they surveyed prefer their clients to be covered by pet health insurance. Having pet health coverage significantly improves patient care and practice revenue by increasing compliance and the purchases of veterinary medical services. NAPHIA also reports that in related research, over 50% more pet owners would purchase coverage if their veterinarian recommended it. Here are methods used by veterinary practices to encourage clients...

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2nd day added for WSVMA’s Jump Start Boot Camp

  |   Practice Management

Due to the popularity of the program, we’ve added a second day on Sunday, May 21 for WSVMA’s JumpStart Bootcamp. On Sunday, May 21, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections create better pet health Gain clients for life by effectively handling client...

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Pre-book appointments: why not?

  |   Practice Management

When a client brings his/her pet in for an appointment, consider pre-booking the client’s next appointment (such as the next annual wellness exam) before the client leaves the practice. This is a great way to improve client compliance and fill up the appointment book with a minimal investment in staff time.  Dentist offices have been doing it for years and there is a reason – it works.  Practice owners who are already pre-booking clients’ annual appointments share they receive very...

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Judge in WSU court case advocates for emotional damages in wrongful death cases

  |   Professional News

Washington’s Division III Court of Appeals has ruled against a dog owner who brought a lawsuit against Washington State University and an attending veterinary intern over a difficult euthanasia. Robert Repin, who made the decision to have his Alaskan malamute euthanized after it was diagnosed with cancer, claims the procedure was performed incorrectly, causing his dog to suffer. Repin charged that the doctor never informed him of the potential complications or risks from the procedure. Repin, represented by attorney Adam Karp,...

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Four separate bills aim to help student loan borrowers

  |   Veterinary Medical Education

Four separate bills that address student loans are before the Washington State Legislature this session.  Second Substitute House Bill (2SHB) 1169 establishes a student debt hotline and website to receive assistance from debt counselors. It also repeals the provisions that allow an agency to suspend a professional license if a student defaults on their loans.  2SHB 1169 passed the House and is being heard in the Senate Committee for Higher Education this week. Senate Bill (SB) 5022 requires a postsecondary institution...

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New interstate travel requirements for Coggins test

  |   State Regulatory

In response to the increased number of Equine Infectious Anemia (EIA) cases, the state governments of Oregon and Idaho have eliminated the exemption of Coggins testing for horses for interstate travel.  While specified by some shows, sporting events or trail ride organizations, a negative Coggins blood test was not previously required by the two states. Through 2015 and into 2016, twelve EIA positive horses in Washington and three in Oregon were detected, prompting the state agencies to annul the waiver.   Washington...

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Take Action Now – Ensure critical funding for WADDL

  |   Legislative

$38 million in funding is needed for Washington Animal Disease Diagnostic Laboratory (WADDL) at Washington State University to build modern facilities capable of conducting state- of-the-art experiments. This critical construction will allow the Washington Animal Disease Diagnostic Laboratory (WADDL), which serves Washington State veterinarians with nearly 300,000 laboratory examinations annually, to improve its capacity and capability to serve animal owner’s and health care professionals throughout the state. This laboratory work provides critical support and consultation to guide veterinarians’ daily animal and...

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WSVMA’s JumpStart Bootcamp CE approved for CVPM credit – Don’t miss out!

  |   Continuing Education, Practice Management

Attention practice owners and staff! On Saturday, May 20, 2017, the WSVMA is offering a valuable educational program for all members of the practice team. Presented by Terra Shastri, this one day Boot Camp workshop, will lead staff through step-by-step processes to learn how to: Turn phone shoppers into clients Overcome client objections creating better pet health Gain clients for life by effectively handling client complaints Gain client compliance by speaking to clients in a language they care about Successfully...

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Shining a Light on Leadership

  |   WSVMA News

Since I was in first grade, I dreamed of being a veterinarian.  With time, my desire to snuggle kittens transitioned into a love of scientific reasoning and problem solving, in order to help those kitties with successful diagnostic and surgical outcomes. All of us entered the veterinary field for varied reasons; ranging from a love of animals and their owners to a love of science and technical skills. Not many of us chose to be a veterinarian out of a love...

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WSVMA 2017 awards nominations – Nominate a veterinary star!

  |   WSVMA News

At the WSVMA Pacific Northwest Veterinary Conference Sept. 29 – Oct. 1, 2017 in Tacoma, the WSVMA will present awards to those that have contributed significantly to the veterinary profession in Washington. The 2017 awards that will be presented include Veterinarian of the Year, Distinguished Achievement, WSU Faculty Member of the Year, Distinguished Veterinary Staff, Humane Animal Welfare, Recent Grad and Allied Industry. Please submit nominations to the WSVMA office using the nominations form no later than April 1, 2017....

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